This paper develops a triadic design for conducting trust and reciprocity experiments. A large literature on single-game trust and reciprocity experiments is based on the assumption that subjects’ utility payoffs are the same as their own monetary payoffs in the experiments. Such designs test compound hypotheses that include the hypothesis that other-regarding preferences do not affect behavior...

This article examines the relationship between trust in government and support for local governmental services. It is hypothesized that trust in government will predict support for local government services, but that trust will differentially predict support across policy areas. The results demonstrate that trust predicts support for human services and infrastructure but is not related to suppo...

The thesis addresses the domain of inter-enterprise collaborations, which are particularly useful for small and medium-sized enterprises for attaining competitive edge in fields dominated by large enterprises. Trust decision making regarding joining and continuing the collaboration is an important element of trust management. Inter-enterprise collaborations have trust management systems perform...

Despite relevant insights from socio-economics, little research in multiagent systems has addressed the interconnections between trust and normative notions such as contracts and sanctions. Focusing our attention on scenarios of betrayal, in this paper we combine the use of trust and sanctions in a negotiation process. We describe a scenario of dyadic relationships between truster agents, which...

Research has shown trust is key to the success of electronic commerce [8] [11] [41]. However, the question of how trust is obtained and sustained online has yet to be answered. What is it that makes an online store trustworthy to consumers? This paper discusses a new and unique observational study conducted to aid in understanding the role of trust in an online shopping experience. This paper r...

Trust is a mechanism for managing the uncertainty about autonomous entities and the information they store, and so can play an important role in any decentralized system. As a result, trust has been widely studied in multiagent systems and related fields such as the semantic web. Here we introduce a formal system of argumentation that can be used to reason about trust. We explore some of the si...

We explore the determinants and effects of trust relationships between upstream suppliers and downstream producers. Using unique survey data on individual supplier-buyer relationships in the German automotive industry, we show, by means of different measures of supplierbuyer trust, that higher levels of trust mitigate relationship-specific underinvestment in a classical hold-up situation. Moreo...

Institutional trust is necessary for inter-organizational relationships in e-commerce. Two types of institutional trust are herein proposed (a) third-party institution-based trust, which deals with intermediary-driven structures, and (b) bilateral institutionalized trust, which deals with dyadic inter-organizational processes. We examine how these two types of institutional trust develop throug...

As business has grown from single company towards network collaboration, trust and inter-firm trust is more important than before. Trust is a belief that collaborative partners can do what they promised in an agreement. However, in reality it is difficult to build up deep trust and confidence in a long term. This paper aims to improve the understanding of trust within organizations. By reviewin...

The wealth of medical information in the Web makes it expedient for non-experts to conduct their own diagnosis and healthcare assessment based on limited knowledge of signs, symptoms, and disorders. The goal of this chapter is to explain how to measure trust of websites that provide functionalities like Online Medical Diagnosis and exploration of Symptoms Analysis using fuzzy logic and soft com...