Many approaches have been proposed and used to design computer-based systems. Nevertheless, generally the outcomes are not satisfactory from various perspectives (e.g., user satisfaction, technology innovation, etc.). Within this paper —after analyzing strengths and weaknesses of some of these approaches— we propose a new ‘seductive’ way for designing innovative user-centered systems. This appr...

In this paper we use multiple case studies and apply work system theory to them to better understand user satisfaction in each case. Based on the IS success model and the three case studies we conclude that beside the classic investigated objects information and technology as proposed by the IS success model also additional component of a work system influence user satisfaction. In particular w...

BACKGROUND User reported experiences and satisfaction are increasingly used as basis for quality indicators in the health sector. However, there is limited understanding of factors associated with user reported experiences and satisfaction with casualty clinics. METHODS A random sample of 542 patients that had contacted any of three casualty clinics from mid April to mid May 2008 was mailed a...

Most of the existing studies on open source software (OSS) have been focusing on software development process while how and why OSS is accepted by software developers is yet to be uncovered. This paper adopts expectancy disconfirmation model to explain the process and major factors of user satisfaction on OSS. An empirical research based on questionnaire survey is performed to study the influen...

The main aim of any system is to meet the needs of the intended user. However there is no fixed parameter to judge that the user is satisfied with the performance of system, and to what extent. The satisfaction criteria may vary from user to user but there are several parameters which may be incommon. In this paper quantification of user satisfaction and factors affecting it are discussed. Some...