Purpose This study investigates the effect of total quality management (TQM) on customer satisfaction, personnel satisfaction and company reputation. Design/methodology/approach The results rely a structured survey conducted among an extensive sample Finnish SMEs. In addition to examination relationship between TQM performance in terms reputation, takes view possible effects industry, size cert...

The purpose of this study is to point out the factors that promote and hinder intention apply TQM in petroleum liquefied gas enterprises Vietnam. was conducted based on survey data 486 Vietnam with respondents being members business leadership or person charge quality management collected during period from October 2020 February 2021.The results show (1) Perception effectiveness TQM; (2) Percei...

This paper aim to assess the direct effect of total quality management (TQM) on patient safety (PAT), exploring mediating roles inclusive leadership (ILD) and psychological contract fulfilment (PCF), boundary government support (GOV). The develops a conceptual framework along with suppositions by integrating both empirical theoretical literature in fields healthcare strategic management, leader...

This article deals with implementing Total Quality Management (TQM), leadership, and organization in Islamic education. The author explained that TQM could help improve the quality of education by supporting continuous control. Also, good leadership is needed to support implementation educational institutions. Furthermore, authors explain teamwork important At academic level, working together a...

We analyze changes over time in the types of consulting firms offering total quality management services. When TQM was a booming management fashion, consultants tended to be generalists with weak links to the technical foundations of the practice; after the fashion went bust, TQM consulting was increasingly populated by specialists with quality control expertise. These results suggest that fash...

Because of the necessity of organizations to compete in a global economy, quality management within the organizational environment is of paramount importance to strategic pursuits, competitive advantage, and corporate survival. Although the philosophy of Total Quality Management (TQM) advocates continual process improvement activities to facilitate achievement of corporate objectives and goals,...

Im Aufsatz wird der Frage nachgegangen, inwiefern Records Management (RM) einen gangbaren Weg darstellt, bestimmte Bereiche des Quality Management respektive des Total Quality Managements (TQM) abzudecken, und zwar solcherart, dass die Mitarbeitenden in ihrem Alltagsgeschäft gezielt unterstützt werden. Aus dem Angebot verschiedener TQM-Modelle fiel die Wahl auf das Modell der European Foundatio...

Traditional software development process emphasises testing techniques, but show weakness in planning. However, it does not satisfy the requirement of the user to cause failure cost heavily. ISO 9001 Quality Management System, Capability Maturity Model (CMM) and Total Quality Management (TQM) are quality management technologies, which can be applied to the quality industry. In addition, Knowled...