Numerous studies of the interaction between buyers and sellers in a market can be found in the rapidly developing research literature on electronic commerce (EC). This interaction usually takes the form of a transaction process, in which goods or services are exchanged between customers and suppliers. (See Figure 1.) This process may involve none, one or several intermediaries or middlemen, dep...

Horizontal scope – the set of products and services o¤ered – is an important dimension of ...rm strategy and a potentially signi...cant source of competitive advantage. On the one hand, the ability to build close buyer-supplier relationships over multiple transactions can give an advantage to broad ...rms that o¤er buyers “one-stop-shopping.” On the other hand, the existence of organizational t...

The information systems outsourcing presents itself as a strategic option for companies and continues to evolve in size and in type of contracts. In order to identify the most frequently outsourced services and aiming to get a better compre hension on the hiring process, a study was made based on a survey sent to information systems managers of large Portuguese companies. The study allowed to i...

today, many companies have multiple channels, such as sales force, direct mail / catalog, internet and broadcast channels, telephone, etc. for providing goods and services to its customers. multiple distribution channels, despite having benefits, several challenges such as the incidence of conflict, allocation of product, free ride some members have being emerged. the aim of this study was to i...

Abstract The deployment of mixed reality systems in professional settings demands adaptation the physical environment and practices. However, technology-driven changes to are problematic some contexts. Specifically, face-to-face advisory services rely on scripted material routines using specific tools. This manuscript explores challenges encountered during development LivePaper, a mixed-reality...

Web services are redefining the way organizations exchange business-critical information internally and externally with customers, suppliers, and other business associates. In this paper, we develop an integrative model for understanding value creation in web services from a provider’s perspective. The model integrates the static representation of conventional business values with the fluidity ...

The design of supplier relationship management to facilitate supplier selection using an integrative case based supplier selection and help desk approach to select the most appropriate suppliers together with their past performance records from a case base warehouse has become a promising solution for manufacturers to identify preferred suppliers and trading partners to form a supply network on...

The complexity of financial matters and the financial illiteracy of clients prevents informed financial decision making in current financial advisory services. We propose a novel approach to improve this situation: The advisor integrates small learning episodes directly into the service encounter. These learning episodes are implemented using the concept of explorative learning and "microworlds...

Supply chain management is concerned with the flow of material and information linking across suppliers & users. The coordination among processes plays vital role when different types of products are moving from many suppliers to number of buyers and it turns into more difficult phase when products are deteriorating in nature. Current study employs the same bases to develop a model, where deter...