Today, information technology (IT) has become a key element in economic development and a backbone of knowledgebased economies in terms of operations, quality delivery of services and productivity of services. Therefore, taking advantage of information technologies (IT) is an increasing challenge for developing countries. There is now growing evidence that Knowledgedriven innovation is a decisi...

The study focused on customer awareness and perception of the usage e-banking in commercial banks Zanzibar. specific objectives were: • To assess level customer's Peoples Bank Zanzibar, analyze customers' Zanzibar examine challenges facing bank used a descriptive design that involved qualitative quantitative approaches. A population 104000 customers PBZ was considered. Data were collected using...

Mobile banking is becoming widespread worldwide. Designing effective mobile banking services is of vital importance. This paper attempts to address this need by providing a comprehensive Mobile Banking Evaluation Framework (MoBEF). This framework consists of 164 criteria categorized into six categories: Interface, Navigation, Content, Offered Services, Reliability, and Technical Aspects. MoBEF ...

Grounded in the technology–organization–environment (TOE) framework, we have developed an extended model to examine factors, particularly technological, organizational and environmental factors, which influence e-banking adoption in Jordanian banks. This article added some constructs to (TOE) framework, other factors were excluded. The independent variables are the (technology readiness or comp...

This paper has several objectives. First, it illustrates the history and explosive growth of Internet banking services in China. In general, the development of Internet banking services is still in its nascent stages in China, with a considerable quantity of potential customers. Second, we discuss the characteristics of Internet banking in China. We have determined that Chinese Internet banking...

The internet and other electronic media have had a positive impact on the lives of individuals and businesses all over the world. This study investigated the extent of the adoption and usage of the mobile phone banking services among banking customers in Nigeria and the associated problems. Mobile phones are now ubiquitous and a standard aspect of daily life for a large percentage of the world ...

Fatemeh Soleimani Roozbahani PhD Candidate for IT Management, Islamic Azad University, Science and Research Branch of Tehran, Iran Email: [email protected] Sanaz Nikghadam Hojjati PhD Candidate for IT Management, Islamic Azad University, Science and Research Branch of Tehran, Iran Email: [email protected] Reihaneh Azad Master Student of IT Management, Farabi University, Kara...

1567-4223/$ see front matter 2011 Elsevier B.V. A doi:10.1016/j.elerap.2011.07.005 q The authors are grateful to CGAP, CAPES and C financial support granted for this research. ⇑ Corresponding author. Tel.: +55 11 33842416. E-mail address: [email protected] (M. Jayo). Over the last decade, Brazil has pioneered an innovative model of branchless banking, known as correspondent banking, involvin...

Technology-enabled banking services are currently being implemented in developing countries. This research examines how citizens of developing countries adapt to these changes in their banking services. Technological expansion has been occurring in the Arabic region since the 1980s; however, the focus has been on trade and services offered by industries. The banking sector is an information int...