Purpose – The purpose of this paper is to focus on one strategy known as “The Balanced Scorecard”, discussing the growing importance of balanced scorecard performance systems, exploring issues that organizations face in building and implementing scorecard systems, and sharing lessons learned from Australian organizations that have taken the balanced scorecard journey. Design/methodology/approac...

The Ministry of Public Health (MOPH) in Afghanistan has developed a balanced scorecard (BSC) to regularly monitor the progress of its strategy to deliver a basic package of health services. Although frequently used in other health-care settings, this represents the first time that the BSC has been employed in a developing country. The BSC was designed via a collaborative process focusing on tra...

An ASP is the service firms that provide a contractual service offering to deploy, host, manage, and lease what is typically packaged application software form a centrally managed facility. The bubble which was brought by a great expectation about ASP market from 2000 to 2001 made many ASPs to be disappeared. To survive in the intense competition and to improve effectiveness of the ASP services...

This paper aims to translate the strategy of a Greek manufacturing company into objectives and measures that can be clearly communicated to all units and employees. For this purpose two basic strategic tools are implemented, the Balanced Scorecard (BSC) and the strategy map. Based on the statements about mission, vision, and values of the company, and the strategic analysis, we formulate the st...

ERP systems have the potential to provide value across multiple dimensions: from operational and managerial to strategic. As with any other information technology, the value of ERP systems can be assessed using different metrics. The available methods of ERP value assessment such as financial performance indicators for the organization do not provide multidimensional contribution of ERP systems...

This paper develops a new integrated evaluation and planning approach for implementing a given set of best practices in a prioritized and phased manner. The best practices are implemented for achieving lower-level business unit objectives and higher-level strategic goals of an organization. With a multiattribute decision making algorithm under the balanced scorecard (BSC) framework, a new evalu...

A balanced scorecard (BSC) is more than a business model because it moves performance measurement to performance management. It consists of performance indicators which are inter-related. Some relations are hard to find, like soft skills. We propose a procedure to fully specify these relations. Three types of relationships will be considered. For the function types inverse functions exist. Each...