Languages for business process definition generally suffer from myopic approaches to capturing communication between distributed processes. Effective communication between processes requires: support for conversations involving interrelated interactions spread over time; ability to select and group messages based on their content, regardless of format and transport technology; and resolving con...

e-banking (electronic banking) is the modified business banking toward e-business (electronic business) banking that actually uses the electronic communication channels such as internet, phones, cell phones and the like. by using this method, the demands of customers such as time independent and high flexible actions are satisfied. in this process, marketing is so important because guiding cust...

Cultural factors have long been known to influence the communication and success potential of competition in conducting international business. Cultural awareness shapes how business firms behave in cross-culturally reflected international markets. It is broadly recognized that cultural factors act as invisible barriers in international marketing communications. Understanding cultural differenc...

Simple communication patterns often do not suffice for modelling the interplay between different business processes. In this paper, we introduce and formally specify an event-based communication concept for business process modelling, constituted by event trigger properties and event pools. We claim that this concept provides a much bigger scope for modelling communication than currently availa...

The challenge for globally operating companies is to configure, operate and dynamically reconfigure the global network with respect to market penetration, business processes and capabilities at the different partners. This paper outlines the application of a specific, flexible method of applying service-oriented architecture (SOA) principles to business interactions utilizing the unique busines...

In this paper a description of business process simulation is given. A crucial part in the simulation of business processes is the analysis of social contacts between the participants. We will introduce a tool to collect log data and how this log data can be eeectively analyzed using two diierent kind of methods: discussion ow charts and self-organizing maps. Discussion ow charts revealed the c...

In the performance of activities in an organization, communication plays a dominant role in that it allows people to coordinate their activities. They organize their activities by having conversations intending to initiate actions and report on them. The modeling of business communication is a central part in the communication-centered organizational modeling approach called dynamic essential m...