The paper aims to analyze the opportunities that modern business process management systems (BPMS) provide in improving industrial service processes. A case study identifies improvement opportunities in the order-tocash process in two service lines of a large industrial service provider. Implementing a business process management system in the studied case context potentially enhances service p...

The often mentioned but never deeply investigated service characteristic of "no transfer of ownership" is a starting point for a property-rights based foundation of business relationships in the service industry. Looking at the distribution of property-rights between customer and service provider the service exchange could be regarded as an economic relationship in the sense of a limited in tim...

Customers of Platform as a Service providers are unable to evaluate the risk of their provider going bankrupt. Lacking this information, businesses are effectively putting their critical business services in jeopardy. In this paper, we present a method to evaluate the ecosystem health of eight different PaaS providers. The results of our research enable businesses and individuals to make an inf...

Infrastructure as a Service is a provision model in which a Cloud Service Provider (CSP) outsources the equipment used to support operations, including storage, hardware, servers and networking components. In such an service model customer stores his/her information in the hands of service providers, the insider attacker, hacking etc are vital corners to be handled, many have proposed solutions...

Boolean Dynamical Systems (BDSs) are networks described by variables. A new representation of BDSs is presented in this article using modal non-monotonic logic (\({\mathcal {H}}\)). This approach allows Networks to be represented a set formulas and therefore can used describe learn their properties. The study BDS focuses particular on the search stable configurations, limit cycles unstable cycl...

This paper describes a company case of the corporate-wide approach to Quality Management (QM) at Sonera Corporation, its fundamental principles, used methodology, and their development over the recent decades. Sonera Corporation (Nasdaq: SNRA, HEX: SRA) is a leading provider of mobile and advanced telecommunications services. Sonera is growing as an operator, as well as a provider of transactio...

In the current enterprise systems, with the relationships between people and organizations based on computational applications through the Web, the need of changes in these applications happens in periods shorter and shorter. In this context, this paper proposes a model that can capture business changes and quickly implement them into computational systems. The model includes an approach for fa...

Trust has shown to be an important factor both in the adoption of e-commerce but also in ongoing relationships between buyers and sellers. Information systems literature has discussed trust extensively, yet traditionally mostly focusing on the adoption phase. However, signs of increasing interest to post-adoptive phenomena, such as customer loyalty, can be seen in the recent IS and ecommerce li...

The ability to design innovative services is an important capability for organizations in the 21st century. Although innovation is the fundamental force to create a sustainable business, many organizations, especially mature organizations, struggle to develop innovative services. This paper offers a method for managing service innovation projects in mature organizations. The method is described...

This study identifies micro-level value co-creation mechanisms that support the design of digital services. As services are now becoming digital—or at least digitally enabled—how to enable between a service provider and customers has become an increasingly important question. Our qualitative research provides one answer this Based on 113 in-depth laddering interviews analyzed using interpretive...