The rapid change in business globalization has developed huge challenges for an organization to maintain sustainable innovation and growth. The change in economic condition increases the interest of business process reengineering to sustain growth and make progressive firm in the world, but 70% organizations in the world have failed to achieve the benefit of business process reengineering (BPR)...

Organizations constantly seek for means of improving their business processes to remain competitive. Recently, much effort has been devoted process automation (BPA) projects. However, it unclear how these projects differ from traditional management (BPM) and which critical success factors (CSFs) play a crucial role. This study comparatively assesses CSFs change BPA with respect BPM. Using surve...