In the past few years, many Information Technology (IT) departments have been vastly expanded or created, and new processes have come into existence. With these increasing numbers of elements, organizations face the challenge of process integration. They must seek to integrate what are often rapidly changing sets of procedures to make processes work synergistically and maximize the return from ...

Objective: In this paper, we present findings from an empirical study that was aimed at identifying the relative ‘‘perceived value” of CMMI level 2 specific practices based on the perceptions and experiences of practitioners of small and medium size companies. The objective of this study is to identify the extent to which a particular CMMI practice is used in order to develop a finer-grained fr...

This paper is based on a workshop held at the University of Southern California Center for Software Engineering in March, 2002. The components of the Capability Maturity Model Integration (CMMI) Systems Engineering/ Software Engineering/Integrated Product and Process Model1 are evaluated for their support of agile methods. We also present a set of dualistic concepts differentiating the approach...

n many companies, the Capability Maturity Model1 plays a major role in defining software process improvement. Frequently, organizations contemplating software process improvement (SPI) seek assurances that tangible benefits will result from such activities. Pockets of data across industry2 show that CMM-based process improvement is making a difference in those organizations committed to improve...

During the last decade, software engineering researchers have tried to identify the success and obstacle factors to the software development. Conclusions from many of the researches related to the issue show that software process is one of the most important subjects contributing into the success or failure to the software development. Among the Capability Maturity Model Integration (CMMI), the...

“The most profound technologies are those that disappear... They weave themselves into the fabric of everyday life until they are indistinguishable from it” wrote computer scientist and visionary Mark Weiser nearly 25 years ago in his essay “The Computer for the 21st Century.” It turns out he was right: in the age of “Industry 4.0”, digital technologies are the core driver for the manufac‐ turi...

Application Service Maintenance Projects normally deals with Incidents as First Level support function. Incidents in majority directly link with Production Environment, so Turn around Time for Incidents is a significant factor. Many Companies are having Service Level Agreements with Customer for Turn around Time for Incidents. There is a need to focus on Estimating and Predicting Turn around Ti...

This paper outlines the development of a Configuration Management model for the MEDical device software industry (CMMED). The paper details how medical device regulations associated with Configuration Management (CM) may be satisfied by adopting less than half of the practices from the CM process area of the Capability Maturity Model Integration (CMMI). It also investigates how the CMMI CM proc...

Information Technology (IT) now plays a fundamental role in most organizations. This increased responsibility and consequent impact in business performance leads to a higher demand and tighter control on IT Departments. To respond to these requirements, IT Departments have been implementing Service Management frameworks, with ITIL currently being the most popular. However, many ITIL projects fa...