BACKGROUND How companies deal with complaints is a particularly challenging aspect in managing the quality of their service. In this study we test the direct and relative effects of service quality dimensions on consumer complaint satisfaction evaluations and trust in a company in the Dutch health insurance market. METHODS A cross-sectional survey design was used. Survey data of 150 members o...

BACKGROUND A publication bias exists towards positive results in studies funded by pharmaceutical companies. OBJECTIVES To determine whether drug studies in the pulmonary/allergy literature also demonstrate a publication bias towards more favorable results when a pharmaceutical company funds the study. METHODS We reviewed all original articles published in seven pulmonary and allergy journa...

Economics movements either real sector or monetary undergo dynamic development and affect the economy banking sector. This study aims to elucidate bank performance preceding proceeding administration of regulation Financial Service Authority distinctive evaluation between GCG risk management. is an approach used observe all demands information related corporation values (Banks) which can be com...