Electronic government was formally introduced to the public sector in late 1990s in developed countries. Ever since its inception proponents of electronic government have been presenting it as a formula for improving the public sector through making the public sector more e-business like. In this perspective, the main objectives of public sector transformation promoted by electronic government ...

The extension of the mains to marginal urban areas does indeed require considerable investment and implies supplying disadvantaged population groups whose ability to pay presents significant collection problems (Lyonnaise des Eaux, Lyonnaise des Eaux also suggests the use of order of priority within contracts, in order to prioritise services in the order of most pressing need, as follows (Lyonn...

This paper presents a new framework for measuring the benefits of IT in construction. The framework is based on the principle that benefits realisation must be managed by: planning for strategic alignment and business-driven exploitation, managing the process of predicting benefits, and by measuring resulting benefits after a system or innovation is implemented. Three distinct types of benefits...

This paper describes a methodology for the participatory design of services in the public sector. The stakeholders participating in the design include three major players, the public which uses the service, the government body which sponsors and finances the service, and the organization (government or third party) that delivers the service. We propose a method for a) gathering the – possibly c...

This article describes the local government system established in the 2001 Devolution Plan and its evolution over the period 2002-07, with a focus on two essential public services, education and health. We believe that the devolution of service delivery functions, delegation of financial powers, decentralization of authority, and deconcentration of executive powers, can, together, lead to bette...

This study aims to look at the estimated structural changes in input output table for DKI Jakarta Province 2024. Estimates structure are obtained by making projections of input-output 2024 using Dynamic Input Output (DIO) model, namely embedding econometric model into 2016 based year, 52 economic sectors, and 22 data series from 2000 2021.DIO is a hybrid that places more emphasis on non-survey ...

This report presents an initial analysis of the knowledge-intensive service activities for the software business sector. The purpose of the KISA-SWC project is to i) survey and analyze the current situation of the offering and use of the knowledge-intensive service activities in the software business, ii) describe and analyze the innovation process in the software business sector from the point...

The services sector includes industries and administrative programs among these sub sectors: Information; Finance and Insurance; Real Estate; Professional, Scientific and Technical Services; Management of Enterprises and Corporations; Administrative Support and Waste Technologies; Education; Arts, Entertainment and Recreation; Accommodation and Food Service; Other Services; and Public Administr...

Business rules are widely used within the services sector. They provide consistency and allow relatively unskilled staff to process complex transactions correctly. But there are many examples where the rules themselves have an impact on the costs and profits of an organisation. Financial services, transport and human services are areas where the rules themselves can impact the bottom line in a ...

This paper provides an overview of literature relating to shared service providers and arrangements. We first discuss what is meant by shared services providers and outline the benefits of this approach according to the literature. Given that the bulk of the literature dealing with shared services is primarily focused on the business sector, we then move onto a report of the critical success fa...