Digitalization does fundamentally impact firms’ strategy development. With the fusion of IT and business strategy, Digital Business Strategy (DBS) creates the foundation for digital business models [1]. In this paper, we develop a DBS framework, based on a structured review of 21 industry reports. From this analysis, we yield 8 generic dimensions with a total of 40 critical success factors (CSF...

in current century, success of organizations is dependent on the correct management of knowledge and also knowledge management (km) successful implementation relies on its critical success factors (csfs). identifying these critical factors can help businesses in planning and implementing knowledge management. hence, this study aims to propose a conceptual model with the csfs approach in order t...

Distributed learning presents universities and colleges with the ability to expand their reach into new markets and stay competitive and relevant in this dynamic information-based global economy. Through the effective use of distributed learning tools, location and cost are no longer barriers to earning a degree and enable universities and colleges to reach working adults and international stud...

This paper draws on the findings of a survey of 315 education institutions from Australia, Canada, New Zealand, the UK and the USA. Respondents were asked to rate their institutions’ overall performance on a series of 17 items that an examination of the literature and previous indepth interviews identified as being critical to the success of education institutions seeking to market themselves i...

As more and more enterprises move from functional to process-based IT infrastructure, ERP system becomes one of today’s most widely used IT solutions in many large enterprises. In spite of the widely used IT solutions, many ERP implementations are not successful. It takes longer time and costs more money than expected. Given the large investment that an ERP project requires and the potential be...

All formal eLearning programmes exist within an organisational context, such as within a university, a corporation or a virtual learning institute. The organisational context is both the enabler and the constraining force for eLearning courses. It poses constraints on the pedagogical model, namely by imposing corporate views on course philosophy, as well as learning models and strategies. The o...

The purposes of the paper are to (1) determine critical success factors (CSF’s) for electronic commerce (EC) and (2) investigate the explanatory power of these CSF’s on firm performance in Korea. Through a literature review and interviews with managers in Korean EC firms, a list of 16 CSF’s consisting of 111 items was complied. In the second stage, questionnaires were administered to top EC man...

When considering the CSFs of an ERP implementation project it is important to realize that the definition of success differs, depending on who defines it. Consultants and project managers often define success in terms of completing the project on time, within budget and with the agreed functionality, whereas the people that use the system to do their jobs will define it in terms of its effect o...

Reengineering is a concept that is applicable to all industries, particularly information and communication technology (ICT) projects regardless of organizational type, size, culture, or location. The enterprise resource planning (ERP) system frequently requires organizations to change their existing business processes to harmonize them its functional activities. 72% of the ERP implementation f...

Web-based self-service has emerged as an important strategy for providing preand post-sales customer support. Yet, there is a dearth of theoretical or empirical research concerning the organisational, customer-oriented, knowledge-based, and employee-oriented factors that enable web-based self-service systems (WSS) to be successful in a competitive global marketplace. In this paper, we describe ...