electronic government is a new concept that governments according to level of development implement in different ways. utilizing informational systems in business sections has created potential context for developing electronic government. customer relationship ‎management (crm) is an important system in management that helps to develop electronic government and promote citizenship-based in org...

BACKGROUND This study evaluates changes in sales of non-alcoholic beverages in Jamie's Italian, a national chain of commercial restaurants in the UK, following the introduction of a £0.10 per-beverage levy on sugar-sweetened beverages (SSBs) and supporting activity including beverage menu redesign, new products and establishment of a children's health fund from levy proceeds. METHODS We used ...

Seller-driven business models (e.g. online bookstores) have been successfully implemented and concretized in Electronic Commerce both in practice and science in the last years. In contrast to this we can depict that more customer-driven business models are implemented in the beginning. One major problem of customizable products and services in Electronic Commerce can be found in the adaptation ...

In today's highly competitive business world, customer relationship management (CRM) is emerging as a core marketing activity. Based investigation of the factors that influence the customers' willingness to engage in a relationship CWER and the customer relationship share (CRS), a conceptual model is derived by using theories taken from multi-disciplinary literature, including marketing, manage...

With merchant information increasing rapidly, customers have to spend a lot of time and energies to search for goods they need, as a result, they maybe find nothing. If merchant can respond customer’s requirements agilely when the event defined by customer appears, blindness of customer can be avoided, merchant wins business opportunities too. Protocol is the technology fundament for e-commerce...

Yelp aims to help people find great local businesses, e.g. restaurants. Automated software is currently used to recommend the most helpful and reliable reviews for the Yelp community, based on various measures of quality, reliability, and activity. However, this is not tailored to each customer. Our goal in this project is to apply machine learning to predict a customer’s star rating of a resta...

Demand amplification, or the bullwhip effect, has been identified as contributing to increased uncertainty in the supply chain and hence poor performance in terms of increased costs, protracted lead-times and poor customer service levels. This paper shows the application of a simulation based improvement activity focussing on the ordering decisions within a supply chain. An example of a prelimi...

Order management is a major component of the order fulfillment process (OFP). The aim of this activity consists in maximizing the responsiveness, flexibility and efficiency of a customer order fulfilment. But what happens in case of shortage? Today, no particular method seems to allow managing bulk orders properly. In situations of stockout, the different actors involved in the OFP may have dif...

This paper explores the importance of customer-industry engagement (CIE) to peak energy demand by means of a newly developed Bayesian Network (BN) complex systems model entitled the Residential Electricity Peak Demand Model (REPDM). The REPDM is based on a multi-disciplinary perspective designed to solve the complex problem of residential peak energy demand. The model provides a way to conceptu...

Because technological and feature advantages are short-lived, service after the sale is emerging as an important source of competitive advantage. One way for an organization to differentiate itself from its competitors on the basis of service is the way the organization handles customer feedback. However, before customer feedback can provide competitive advantage or even serve as a basis for de...