نتایج جستجو برای: customer knowledge organizing capacity and customer knowledge employing capacity dimensions also
تعداد نتایج: 16939690 فیلتر نتایج به سال:
with the introduction of communicative language teaching, a large number of studies have concerned with students’ oral participation in language classrooms. although the importance of classroom participation is evident, some language learners are unwilling to engage in oral activities. this passivity and unwillingness to participate in language classroom discussions is known as “reticence”. rev...
purpose – the purpose of this paper is to present a study of knowledge management understanding and usage in small and medium knowledge-intensive enterprises. design/methodology/approach – the study has taken an interpretative approach, using two knowledge-intensive south isfahan (iran) companies as case studies, both of which are characterized by the need to process and use knowledge on a dail...
With progress of communication technology in the past two decades, use of ICT has become a success factor in the world of competition. To increase competition in the banking industry of Iran, many banks are willing to offer a unique service to their customers. Investment of private banks has concentrated on the presenting special services. That has led to more successful in attracting and retai...
Customer Relationship Management (CRM) and Knowledge Management (KM) have become especial and strategic keys in the current competitive environment for all companies. The critical role of KM as the main determinant of the success of CRM has been the focal point of the previous researches; the present paper aimed at studying the impact of different KM factors- such as Customer Knowledge (CK), S...
Dynamic business markets are forcing B2B marketers to create flexibility in their firms. The present study investigates: (1) made-to-stock (MTS) versus made-to-order (MTO, which is considered more flexible); (2) production technology routineness (with nonroutine considered more flexible); and (3) a marketing-based enabler of flexibility, i.e., applied customer knowledge. SEM analysis shows that...
Purpose — The primary focus of this research was to examine the impact customer knowledge and trust in Indonesia Deposit Insurance Corporation (IDIC) on retention bank customers Indonesia.Method study employed a cross-sectional design quantitative survey study. Questionnaires were distributed randomly respondents via social media. 141 from have been analyzed. Hypothesis testing is done by multi...
Knowing and managing the concept of customer experience is the main factor in creating competitiveness for any organization. Moreover, without customer experience management, a business cannot specify appropriate strategies to maintain the current market and business sustainability. However, most of the existing studies have looked at this subject abstractly and have not provided a comprehensiv...
Regional transmission organizations, state utility regulatory commissions, the North American Electric Reliability Council, regional reliability councils, and increasingly, the Federal Energy Regulatory Commission all advocate, call for, or in some instances, require that electric utilities and competitive power suppliers not only have enough generating capacity to meet customer demand but also...
This study, considering various viewpoints and concepts about customer relationship management (CRM), aims to propose a comprehensive set of customer retention programs of CRM (including customer service, loyalty programs, customization, and online community) and describe the correlation between each of these programs and customer retention. In doing so, the empirical data collected by the mean...
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