In the knowledge centric business environment, knowledge management (KM) is the process of creating, accumulating and accessing the values from intangible assets. Owing to the fast development of information technology and the global reach of legal documents, patents, trademarks and copyrights, technical legal services, organizations are challenged to efficiently provide customized services. Th...

UK Recently, customer-­‐based product development is becoming a popular paradigm. Customer expectations and needs can be identified and transformed into requirements for product design with the help of various methods and tools. However, in many cases, these models fail to focus on the perceived value that is crucial when customers make the

background: due to the intense competition that has dominated the world economy, providing additional services to customers and quality improvement are not considered as added value but as necessary and inevitable. therefore, higher education, and focusing on customers, particularly students, is the main pillar of progress and comprehensive development of each country. hence, the purpose of thi...

customer is felt more and more. Today organizations can't make it faraway without giving attention to their customer's needs. For this purpose organizations try out many concepts which can help them be leader in managing their customers. One such concept is the Customer Relationship Management (CRM). CRM has come a long way since its inception in business circles and its major change is felt in...

Project management that solely focuses on the management of time, cost and quality cannot comprehensively ensure the satisfactory meeting of a customer’s needs. Project management performance with regard to this issue can be improved by enhancing project management’s ability to meet a customer’s needs. This paper introduces lean project management to address this concern. Lean project managemen...

Research on Component-Oriented Business Applications has focussed on Specifications of Components and Component Markets. Another approach based on Mass Customization and Software Product Lines is presented here. Mass Customization is a strategic concept used in many industries to offer products that are customer-individual, but based on a limited number of building blocks. Thus, customer value ...

An integrated methodology using quality function deployment (QFD) and analytic network process (ANP) is proposed to determine and prioritize the engineering requirements of a cast part, based on the customer needs, for selecting and evaluating an appropriate rapid prototyping (RP) based route for tooling fabrication. The QFD incorporates a planning matrix to translate the customer needs into me...