The rapid competition of business, it is necessary to implement the right strategies support its business processes, one which through customer relationship management, with aim creating loyalty. Loyalty expected be done, ranging from customers who are looking for information finish getting service. application Customer Relationship Management (CRM) alternative solution realize Implement an e-C...

Software metrics provide a quantitative basis for planning and predicting software development processes. Therefore the quality of software can be controlled and improved easily. Quality in fact aids higher productivity, which has brought software metrics to the forefront. This research paper focuses on different views on software quality. Moreover, many metrics and models have been developed; ...

Web-based self-service has emerged as an important strategy for providing preand post-sales customer support. Yet, there is a dearth of theoretical or empirical research concerning the organisational, customer-oriented, knowledge-based, and employee-oriented factors that enable web-based self-service systems (WSS) to be successful in a competitive global marketplace. In this paper, we describe ...

with the development of restructured power systems and increase of prices in some hours of day and increase fuel price, demand response programs were noticed more by customers. demand response consists of a series of activities that governments or utilities design to change the amount or time of electric energy consumption, to achieve better social welfare or some times for maximizing the benef...

Purpose: The paper refers to a current discussion on the effectiveness and efficiency of Bielefeld University Library and concentrates on requirements and conditions of implementing customer intelligence in academic libraries. Moreover, a conceptual framework for a library management information system based on a data warehouse that links external and internal data to support strategic planning...

The product oriented organization of manufacturing systems based on group technology cells, typical of lean production, is a very effective organization to timely meet customer requirements and take full advantage of production resources. Frequently it has been pointed out that studies on cellular manufacturing systems tend to be theoretical and addressing only a few of the relevant practical i...

Customer class load profiles are widely used in distribution network analysis. They are used, for example, in distribution network load flow calculation, state estimation, planning calculation and tariff planning. Previously, load profiling required expensive and timeconsuming load research projects, but now automatic meter reading is providing huge amounts of information on electricity consump...

Owing to the low cost, high profit and disasterfree, the reliability-oriented evolution method is proposed in this paper. The method improves the reliability of software architecture by analysis contribution degree of component. Because the various components will play different roles in the reliability-oriented evolution of software architecture, the contribution degree of component is first p...

This study was conducted in 2016 with the aim of studying the mediating role of quality services in the relationship between state marketing and customer satisfaction. The population of this study includes all staff and customers of Melli Bank of Shiraz; that among these, 150 people were selected by simple random sampling method. Reliability was confirmed by Cronbach's alpha and composite relia...

This study aimed to measure the impact of employee empowerment on customer-oriented behavior in the Jordanian commercial banks. The study addressed two perspectives of empowerment (i.e., structural empowerment and psychological empowerment). The frontline employee’s perspective was used, since this position plays an excellent role in mediating the relationship between clients and service provid...