In e-commerce, retaining customers on the web is a difficult task that requires good understanding of customers' behavior to be able predict their needs and interests. Web usage mining (WUM), which application data techniques improve business, helps in web. Therefore, this paper proposes implements framework enhance quality customer recommendations. Providing with what they are looking for incr...

This study discusses the extent to which Islamic business ethics affect customer retention in banking so that it can compete with conventional banking. The research method uses descriptive quantitative research, 72 respondents from students, private employees, civil servants, and entrepreneurs. Data collection techniques form of observations, literature studies, questionnaires independent varia...

Global competition is fierce. Especially, it is in the telecom market. It is a more and more difficult task for retaining profitable customers for a telecom company. In this paper, a retention system based on the customer intelligence is introduced. The system was successfully used for one telecom company in China to get 'how to' for effective retention.

This paper illustrates the similarities between the problems of customer churn and employee turnover. An example of employee turnover prediction model leveraging classical machine learning techniques is developed. Model outputs are then discussed to design & test employee retention policies. This type of retention discussion is, to our knowledge, innovative and constitutes the main value of thi...

Dalam beberapa tahun terakhir, industri software as a service (SaaS) mengalami pertumbuhan luar biasa karena meningkatnya permintaan solusi berbasis cloud. Pertumbuhan ini menyebabkan persaingan yang ketat di pasar, mendorong perusahaan untuk fokus pada retensi dan kepuasan pelanggan. dataxet:sonar, sebuah SaaS sedang berkembang, tak luput dari tren ini. Penelitian bertujuan menyelidiki kondisi...