BACKGROUND Citizen participation in health service co-production is increasingly enacted. A reason for engaging community members is to co-design services that are locally-appropriate and harness local assets. To date, much literature examines processes of involving participants, with little consideration of innovative services are designed, how innovations emerge, develop and whether they sust...

Adopting a case study approach, this review of the public sector innovation literature examines workforce management innovations developed and implemented by state-level, transportation agencies across the U.S. to improve their operations. These innovations targeted the following workforce challenges which agencies besides those dedicated to transportation service provision at national, regiona...

Our paper focuses on efforts to create innovations in healthcare support services, which has so far been of marginal interest in the context of healthcare innovation research. Public organizations tend to organize support services as public business enterprises. The management and employees of these service centres need a new attitude and work routines in order to offer high quality, efficient,...

This paper reviews methodological innovation in qualitative research. It comprises a narrative review of 57 papers published between 2000-2009 in which claims to innovation in qualitative methods have been made. These papers encompass creative methods, narrative methods, mixed methods, online/e-research methods and software tools. The majority of claims of innovation are made for new methods or...

W a Service-Oriented Architecture (SOA) is adopted in various solution domains, systematic ways of creating SOA-based solutions play a very important role in increasing a team’s productivity and asset reusability. In order to formalize systematic approaches for solution and application architects and developers, individual techniques could be leveraged for wide adoption or further innovations. ...

Numerous information technology (IT)-based innovations from automated teller machines to electronic banking have already changed the customer-bank-interaction. Banks learned that these innovations require close integration with the existing channels, processes and systems in the front as well as in the backend. In view of a still dynamic pace of technological evolution, this research provides a...

the aims of this paper are to measure the brand equity of e-banking services, and to improve the conceptualization of customer-based e-service brand equity. a pilot and a main study were conducted. the findings in this study support the model of customer-based brand equity in e-service. a pilot and a main study were conducted. this study used a sample of 130e-banking customers. from the interre...