MIS faculty members at a public university have developed a prototype academic advising support system (AASS). To facilitate user assessment of the system, an instrument that measures service quality for electronic services was modified and administered. Results from the survey of 63 students found that the instrument was suitable for a service-based system such as AASS. The factor of efficienc...

We propose a software framework for non-repudiation service in e-commerce (electronic commerce) on the Internet. The proposed software framework is an explicit security framework for notary service. In the framework we propose a systematic design methodology that provides a security class concept. Our framework can be differentiated from others. First, unlike other frameworks, it is interested ...

KEY FINDINGS In 2010, only 17% of residential care communities in the United States used electronic health records. Residential care communities that used electronic health records were more likely to be larger, not-for-profit, chain-affiliated, colocated with another care setting, and in a nonmetropolitan statistical area. The types of information most commonly tracked electronically by reside...

In recognizing the power of electronic commerce in continuously provided service context, this paper examines personal and situational factors as well as transactional characteristics influencing customers’ use of electronic commerce in stock trading. Empirical data were collected from an intercept field survey of individual customers of two major Korean stock trading brokers. Our results show ...

Electronic contracting is an essential service to develop electronic commerce. But this service is not very used because merchants and consumers do not trust in contracting by electronic means. For time we already have technical solutions that should allow to give trust to the actors implied in this new scenario. But the lack of international standards and of an appropriate juridical mark, supp...

Teletex is a new international telecommunication service that provides direct electronic document exchange between such office text machines as electronic typewriters and word processors that are equipped with transmitting and receiving storages. Teletex is an international standard aimed at integrating office products and worldwide telecommunication. It represents a major step in the developme...

Purpose – The purpose of this paper is to explore the nature of customer service in the academic library setting and ways in which its management can be best approached in the electronic environment. Design/methodology/approach – The study adopts a two-phase methodology. First is a content analysis of the literature on customer service in libraries, focusing on electronic services, to identify ...

Electronic intermediaries play an important role in many Web-based electronic markets, adding value for participants by offering services such as matchmaking and trust. This paper presents an economic model of intermediation where the intermediary offers services to two types of actors: consumers and providers. When consumers are heterogeneous, differentiated on their willingness to pay for int...

Within cloud and Internet-based collaborative settings, a business contract (service agreement) is a specification that describes permissible interactions between partners. Specifically, a business contract stipulates what operations the business partners have the rights, obligations or prohibitions to execute; it also specifies when the operations are to be executed and in which order. The mai...

Construct misspecification is deleterious in that it leads to Type I and Type II errors. In this study we empirically demonstrate that different measurement conceptualizations can lead to different conclusions concerning the relative importance of beliefs in predicting electronic service quality. Specifically we test three second-order measurement conceptualizations of the electronic service qu...