performance evaluation of different organizations, is considered as a very important issue in the present literature. among the organizations, insurance companies, as part of protective services and with compensating roles in the economy of each country, have been studied extensively. it is maintained that successful operation of these industries will motivate other industries as well. in order...

background performance evaluation is essential to quality improvement in healthcare. the current study has identified the potential pros and cons of external healthcare evaluation programs, utilizing them subsequently to look into the merits of a similar case in a developing country.   methods a mixed method study employing both qualitative and quantitative data collection and analysis techniqu...

the main objective of the present survey is to conduct a comparative analysis of the challenges of the performance evaluation system in two private and public sectors and their impact on effectiveness of human resources management practices. this survey was conducted using the field-descriptive method. the historical study method was used to collect theoretical subjects and the field study meth...

background very few studies have assessed performance of botswana public hospitals. we draw from a large research study assessing performance of the botswana ministry of health (moh) to evaluate the performance of public hospital system using the world health organization health systems performance assessment framework (who hspaf). we aimed to evaluate performance of botswana public hospital sy...

conclusions generally, there is a lack of robust and high quality empirical evidence regarding the effects of iso 9001 and the efqm model on the quality care provided by and the performance of hospitals. however, the limited evidence shows that iso 9001 and the efqm model might improve hospital performance. results seven out of the 121 studies that were retrieved met the inclusion criteria. thr...