By Pongsak Hoontrakul Sasin of Chulalongkorn University, Bangkok, Thailand and Sunil Sahadev Indian Institute of Management, Kozhikode, India & Sasin of Chulalongkorn University, Bangkok, Thailand First Draft : June 2004 Current Draft : December 15, 2005 ABSTRACT The information and communication technologies are revolutionizing the hospitality sector over the years. This study looks at the pro...

Donor Agencies/Partners: • PA Consulting Group • Jamaica Hotel and Tourist Association (JHTA) • Jamaica Manufacturers Association (JMA) • Government of Jamaica Ministry of Industry and Tourism • Government of Jamaica National Environment and Planning Agency (NEPA) • Jamaica Bureau of Standards • Tourism Product Development Company (TPDCo) • Government of Jamaica Human Employment and Resource Tr...

An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for significant relationship with empowerment, along with whether employee’...

Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a ...

In this study the technical efficiency was analyzed for four hotels of Teixeira Duarte Group - a renowned Portuguese hotel chain. An ranking established these units using Stochastic Frontier Analysis. This methodology allowed discriminating between measurement error and systematic inefficiencies, enabling identification main inefficiency causes. The results showed that distance to airport highe...

A number of decentralized peer-to-peer markets, now colloquially known as the sharing economy, have emerged as alternative suppliers of goods and services traditionally provided by long-established industries. A central question surrounding the sharing economy regards its long-term impact: will peer-to-peer platforms materialize as viable mainstream alternatives to traditional providers, or wil...

The purpose of this study is to investigate the turnover intention of hotel employee in Taiwan. In order to identify and analyze the causes of this human resource issue, the Grey Relational Analysis (GRA) method was conducted to calculate the priorities of the explanations. According to the research results, Wage rate, Fringe benefits, Mentoring process, and Co-worker trust are the most importa...

H otels traditionally use a variety of different distribution channels, including distributing through other properties within their chain, joining marketing consortia or other types of affiliation organizations, or outsourcing to representation or third-parry reservation companies. Most hotels also use intermediaries such as travel agents, tour operators, or incentive houses. Increasingly, hot...

BACKGROUND Hotel employees have higher rates of occupational injury and sustain more severe injuries than most other service workers. METHOD OSHA log incidents from five unionized hotel companies for a three-year period were analyzed to estimate injury rates by job, company, and demographic characteristics. Room cleaning work, known to be physically hazardous, was of particular concern. RES...

We use a unique proprietary monthly panel data set on the operations of a large hotel firm to study the effect of vertical integration decisions on the pricing and performance (occupancy rate and RevPar) of individual hotels. Aggregate data patterns – which managers pay most attention to – suggest sizeable performance differences between franchised and non-franchised hotels. However, empirical ...