public organizations as an important element in the provision of basic public services for citizens and as policy makers and implemente agents of have an important role in every society’s economy (it is characterized by being a service-oriented) including iran. playing such a role requires an innovative approach to public services and using appropriate strategies to accomplish this. the present...

north darfur state has been affected by conflict since 2003 and the government has not been able to provide adequate curative health services to the people. the government has come to rely on non-governmental organizations (ngos) to provide curative health services. this study was conducted to examine the existing collaboration between government and ngos in curative health service delivery in ...

The management of an Internet service involves a variety of aspects, ranging from the economic to the technical and organizational. Cost reduction, management simplification and improvement of service quality are the fundamental targets of every Internet service project. In geographically widespread organizations where numerous servers are used in order to implement distributed network services...

The role and influence of information technology related to business and value creation of a firm are discussed controversially. The question how technology can drive service innovations is especially crucial in highly competitive and quickly developing areas such as digital platforms – and at the same time not well understood. This study investigates the role of information technology for serv...

Purpose – The main purpose of this study is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. Design/methodology/approach – Structured questionnaires were distributed to managers of 175 service organisations in the northern region of Malaysia; 101 were returned. Findings – Th...