Service sectori growth (e.g., Shugan 1994) and its study suggest that service providers frequently face special problems (e.g., Johnson 1964; Radas and Shugan 1998a, b; Rust, Zahorik, and Keiningham 1995). One such problem is perishability (Parasuraman and Varadarajan 1988). When planes, trains, or ships depart, for example, unused seats are lost forever. Similar problems occur for vacant hotel...

Suppose you want to start a new hobby: skiing. In the ski shop, they give you the options to either rent skis or buy skis. If you know a priori how many days you will be skiing, then you can easily compute whether you should rent or buy right from the first day. This is an example of offline problems—all information is given at once, even future information. In the real world, you would not kno...

‘Name-Your-Own-Price’ (NYOP) retailers, such as Priceline, offer an alternative distribution channel for service providers in the travel industry such as airlines, hotels, and car rental companies. Our research employs an analytical model to identify and understand key tradeoffs driving the decision by a service provider to employ an NYOP channel, assuming that such a channel is available. This...

The rise of rental as a form access to housing has been observed throughout Latin America part global dynamic that took place after the 2008 crisis. Global corporate landlords and new management models related "shared economy" capable connecting financial capital digital platforms concentrate dispersed income flows are emerging in private residential market benefiting from great regulatory. Mea...