The relevance of innovation as an engine of economic growth has never been denied, but the main emphasis has typically been placed on the manufacturing sector. A key step in this direction is the carrying out of innovation surveys that include the tertiary sector. Along these lines, the aim of this article is to provide evidence about the innovative character of services in Spain. Drawing on th...

As the importance of the service sector increases, so does the importance of systematic approaches to develop new services. Two key activities in service innovation are generation and evaluation of new service ideas. Exchanging and analysing ideas across different software tools and repositories is needed to implement the concepts of open innovation and holistic innovation management. In this p...

This article aims to evaluate the innovation management capacities of knowledge intensive business services (KIBS) and verify to what extent these companies return different profiles when classified by urban versus rural. Taking a sample of 500 KIBS, we applied a questionnaire with results revealing different explanatory variables for KIBS innovation capacities. From the set of five dimensions ...

Today there exists a variety of efforts to bring public administration closer to its customers (citizens, entrepreneurs, etc.). This paper investigates the concept of open innovation, i.e. the integration of the customer into the product creation process of a company, w.r.t. its applicability in the area of e-government. The concept of open innovation is well known within the context of mass cu...

Open innovation is an emerging innovation paradigm that can greatly accelerate technical knowledge innovation in software companies. The increasing importance and density of software in today’s products and services puts extensive pressure on excelling the discovery, description and execution of innovation. Despite that, software engineering literature lacks methods, tools and frameworks for fu...

As they account for the largest share of employment and value added, services do not (or cannot) lie outside a Schumpeterian view of innovation phenomena. Of the various attempts at shedding more light on the mechanisms of innovation in service industries and firms, we consider the “reverse product cycle” to warrant special attention because of its highly thought-provoking nature and its theore...

Mobile communications are permeating virtually every aspect of our lives. The market is experiencing rapid improvements in technologies, while mobile operators are trying to figure out new ways their infrastructures can provide services to the customers. Furthermore, user-innovation with new ways of using these technologies generate powerful feedback loops back into the innovation processes. In...