this study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. that is to examine, organizational citizenship behavior of nurses and patients (customers) of the kermanshah province hospitals by two hypotheses. population comprised of 1524 nurses which 544 nurses were selected as sample. also sample of same size in a random way in a period ...

This research examines the effects of job insecurity on three outcomes: job attitudes (satisfaction), work behaviors (organizational citizenship behavior and deviant behavior), and negative emotions (anxiety, anger, and burnout). A total of 320 U. S. managers responded to a self-report electronic survey. Additionally, two independent referees have analyzed and rated a subset of the sample of ma...

the effects and outcomes of organizational citizenship behavior in recent years have increasingly received attention by researchers and scholars of organization and management field. one of them can be named as creation and enhancement of social capital. yet, a comprehensive research has not been done about it in public organizations of islamic republic of iran. the researcher tries to offer a...

The purpose of this research is to analyze and interpret the influence work competencies, motivation, organizational citizenship behavior on commitment performance employees PT. Bina Ceria Bersama in Surabaya. results study suggest that 1) Work competency has a significant effect organization's 2) motivation 3) Organizational Citizenship Behavior 4) employee at 5) no 6) 7) impact Surabaya

psychological empowerment: a strategy for promotion of participatory decision-making, and organizational citizenship behavior (case study: urmia medical university)     hassani m [1] *, majidi j [2]     received: 21 aug, 2012 accepted: 21 nov, 2012     abstract   background & aims : the present study surveys the relationships between participatory decision- making, organizational citizenship be...