Massive open online courses (MOOCs) represent a new course and teaching mode, offering targeted instruction timely services to learners. They have become key direction for reforming education. Although MOOCs experienced significant growth in recent years, the quality of published on platforms varies greatly, scientific evaluation mechanisms are lacking. Existing studies primarily relied questio...

Understanding customer needs is of great significance to enhance service quality and competitive advantage. However, for the tourism industry, it still unclear how mine improvement strategies from tourist-generated online reviews. This paper aims develop a data-driven approach conduct fine-grained dimension analysis satisfaction with services. First, this uses Latent Dirichlet Allocation explor...

A proliferation of Korean restaurants in Yogyakarta can be seen over the past few years, each with its unique concept. However, a survey on Google Star Rating suggests that not all these are sustainable. The significant discrepancy between expectations and actual satisfaction consumers is likely contributing factor. Moreover, intense competition exists restaurants. This study aims to identify w...

This paper tries to place the notion of hospitalities service design with concern of service design theory. Then it accesses the hotel service design factors on customers satisfaction under the condition on different levels of service demands by means of experimental approach(N=120), in which display three categories service demands(must-be quality, one-dimension quality and attractive quality)...