Introduction: Hospitals performance indicators will help monitoring, evaluation and decision making and therefore must be selected and ranked accurately. The aim of the present study is to identify and to select key hospitals performance indicators. Materials and Methods: This is a quantitative-qualitative study in which literature review and expert panel has been done to identify all performan...

We propose key performance indicators (KPIs) based on the Gross Social Feel-Good Index to evaluate a smart sustainable city and report the results of a field trial in a city located almost at the center of the Tokyo Metropolitan Area. We developed KPIs based on the following concepts: (1). The triple bottom line is the basic evaluation criteria; (2). The same unit is used for every evaluation c...

A new model is presented for evaluating the performance of a Business Continuity Management System according to BS 25999. Performance is based fundamentally on the system’s Business Continuity Plans and Disaster Recovery Plans. Typically, the performance of these plans is inadequately evaluated using a number of specific exercises at various intervals and, in many cases, with a variety of targe...

At the present time some firms in the construction industry are attempting to adopt a BIM methodology of working. Each of these attempts reflects a varying BIM adoption philosophy and inevitably different BIM technologies, implementation strategies and roadmaps. These attempts are motivated to attain competitive advantages for product delivery in the market place. The question of what is the be...

This paper presents a methodology for assessing and improving the quality of information provided by corporate wikis. Regarding the assessment, we present two KPIs for measuring relative demand and relative usefulness of wiki articles, including corresponding processes and data model. In regard to improving quality, we use the KPIs to classify the articles. For this classification, we introduce...

Demand Response (DR) has recently garnered great attention, with many DR programs being deployed and evaluated worldwide. They are hailed as a significant benefit enabled by the Smart Grid and an efficient method to engage consumers in managing their energy usage and reduce environmental impact and costs. But while the opportunities are great, challenges still remain to exploit the untapped pot...

Key Performance Indicators (KPI) measure the performance of an organization relative to its objectives. To monitor organizational performance relative to KPIs, such KPIs need to be manually implemented in the form of data warehouse queries, to be used in dashboards or scorecards. Moreover, dashboards include little if any information about business strategy and offer a scattered view of KPIs an...

Purpose – Intensive traffic often occurs in web-enabled business processes hosted by travel industry and government portals. An extreme case for intensive traffic is flash crowd situations when the number of web users spike within a short time due to unexpected events caused by political unrest or extreme weather conditions. As a result, the servers hosting these business processes can no longe...

Key Performance Indicators (KPIs) are widely used by GSM and UMTS carriers with the aim of evaluating the network performance and the Quality of Service (QoS) delivered to users. TETRA networks are basically designed to provide telecommunication services to Public Safety & Security (PSS) organizations, thus the compliance of the QoS levels required by these clients is usually critical. Despite ...