in this paper, we discuss the ways that communication accommodation theory (cat) can be a useful framework for understanding and diagnosing interactional issues in interpersonal and intergroup conflict situations. we argue that the theory’s construct of attuning strategies provides a multidimensional view of mutual adjustment, leading to insights relevant to successful versus unsuccessful confl...

Though still existent traditional state propaganda as characteristic during the World Wars (see Lasswell, 1927; Knightly, 1975; and chapters 2 and 4 of this volume) has been partly delegated to professional PR agencies in recent conflicts (Kunczik, 1990). During both the Gulf War (MacAlthur, 1992) and the Bosnia conflict (Beham. 1996), the role of PR agencies became so massive, and filters used...

Excerpt] In this article we look at the traditional approach to workplace conflict, the evolution of conflict management, criticism of this process by progressive and traditional critics, and then consider whether they can be reconciled by taking what we call a strategic view of conflict management in the workplace. This view calls for an alignment between the goals of the conflict management s...

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