few, if any, studies have investigated the effect of professional experience as a rater variable and type of assessment as a task variable on raters’ criteria in the assessment of speech acts. this study aimed to explore the impact of nonnative teachers’ professional experience on the use of criteria in monologic and dialogic assessment of 12 role-plays of 3 apology speech acts. to this end, 60...

I communications have long been recognized as an influential source of information for consumers. Internet-based media have facilitated information exchange among firms and consumers, as well as observability and measurement of such exchanges. However, much of the research addressing online communication focuses on ratings collected from online forums. In this paper, we look beyond ratings to a...

We analyze patient reviews (posted online) of male and female physicians with respect to numerical ratings and language use. We find that females tend to receive less favorable numerical ratings overall, and that there seems to be higher variance in the sentiment of words used in reviews of female vs. those of male physicians. Introduction and Motivation Individuals are increasingly turning to ...

Many consumers consult online reviews before making (online) travel arrangements. Yet, little is known about the impact of these reviews on hotel performance, and therefore managing on-line reviews has been widely neglected by the hospitality industry. The basis of the study has been obtained from the existing literature combining the Xiang et al.’s (2008) model of online tourism domain and the...