In this essay, we review, critique, and reconceptualize organization theory’s understanding of organizational memory. We find that organization theorists have underestimated the historicity of memory, its associative character, and social-psychological constitution. The critical impetus of the literature review translates in the body of the paper into an alternative perspective that posits orga...

Dorsolateral prefrontal cortex (DLPFC) is thought to organize items in working memory and this organizational role may also influence long-term memory. To causally test this hypothesized role of DLPFC in long-term memory formation, we used θ-burst noninvasive stimulation (TBS) to modulate DLPFC involvement in a memory task that assessed the influence of active short-term retrieval on later memo...

Knowledge management initiatives of a multinational corporation in Penang are currently deployed via its enterprise-wide portal and Intranet. To improve knowledge management initiatives from its current strength, efforts could now be focused on synergizing organizational workflow as well as computing resources and repositories. This paper proposes a concept-to-product knowledge management frame...

All organizations learn, whether they consciously choose to or not-it is a fundamental requirement for their sustained existence. Some firms deliberately advance organizational learning, developing capabilities that are consistent with their objectives; others make no focused effort and, therefore, acquire habits that are counterproductive. Nonetheless, all organizations learn. But what does it...

Organizational learning (OL) is about how individuals collect, absorb, and transform information into organizational memory and knowledge. This case study explored how six high-technology firms in Taiwan chose OL as an organization development intervention strategy. Issues included how best to implement OL; how individuals, teams, and organizations learn; and the extent to which OL activities c...

This chapter uses organizational learning as a lens to study how firms implement the enterprise system. The core research questions are: What are the critical organizational factors affecting organizational learning in ES implementation? How do these elements shape the learning process and thereby influence ES implementation outcomes? To address these questions, we conducted comparative case st...

A multilevel, multi-theoretical model of transactive memory was developed by integrating the emergence model with social capital theories. Empirical tests showed that individual social capital significantly impacted the development of the micro-level component of transactive memories, but collective social capital did not significantly influence the development of macrolevel transactive memorie...

Enterprise resource planning (ERP) systems not only have a broad functional scope promising to support many different business processes, they also embed many different aspects of the company’s organizational memory. Disparities can exist between those memory contents in the ERP system and related contents in other memory media, such as individuals’ memories, and the organizational structure an...

In order to understand organizational memory, it is important to understand how things become adopted as memory resources in organizations. In this paper, we describe the genesis and use of an artifact that became a memory resource for a wide range of activities. We discuss how the creation and use of the rush cheat sheet (RCS) and its associated representations at Dallas Ft. Worth TRACON broug...