BACKGROUND Aim of study was to document 1) that patient safety culture scores vary considerably by hospital department and ward, and 2) that much of the variation is across the lowest level organizational units: the wards. Setting of study: 500-bed Norwegian university hospital, September-December 2006. METHODS Data collected from 1400 staff by (the Norwegian version of) the generic version o...

background: adolescents admitted to hospital are either surrounded by children or adults. however, age-appropriate facilities are often not provided to meet the needs of adolescents, which should be incorporated in the wards. this study compares the satisfaction level about physical environment of the wards among adolescents who have been admitted to pediatric and adult wards. materials and met...

IMPORTANCE In 2010, national payers announced they would begin using patient satisfaction scores to adjust reimbursements for surgical care. OBJECTIVE To determine whether patient satisfaction is independent from surgical process measures and hospital safety. DESIGN We compared the performance of hospitals that participated in the Patient Satisfaction Survey, the Centers for Medicare & Medi...