This study explores the relationship between perceived customer dimensions of justice and word of mouth among the selected university students in mobile phone usage. The respondent used for this study was 500 business students of Malaysian university students located in Kelang Valley. Out of 327 questionnaires distributed, there were 181 complainants. Dimensions of justice act as an independent...

We apply simulation to evaluate the performance of scheduling according to an alternating FCFS/SJF service order, in particular concerning performance metrics other than delay. Metrics related to social justice, also referred to as quantitative fairness measures, are investigated. We focus on two types of situations that have been previously identified to provoke and increase queued customers’ ...

OBJECTIVES Organizational justice (OJ) is an important psychosocial factor and it consists of several components. Previous studies have shown that low perceived OJ is associated with various health problems. However, the relationships between each justice component and health outcomes have not been fully examined. The purpose of this study was to clarify the relationships between OJ and insomni...

We are fond of putting our judges into neat adjectival boxes, particularly when they sit on the Supreme Court. These typologies often reflect perceived attitudinal or ideological preferences; some Justices are called “liberal” or “conservative” or “moderate,” or occasionally some hyphenated combination thereof. Or the labels might seek to capture variations in jurisprudential philosophy or meth...

Transitional justice is guided by three main theories of justice: retributive, restorative, and reparative. Currently, the theories are predominantly perceived as mutually exclusive rather than mutually reinforcing. This paper seeks to reconceptualize the way scholars and practitioners comprehend and use the theories by looking at the goals and the unique focus of each theory. Through this anal...

Traditionally, the juvenile justice system has emphasized the goals of treatment and rehabilitation of young offenders, while protecting them from punishment, retribution, and stigmatization. Violent juvenile offenders have posed a challenge to this rehabilitative ideal because of mounting public pressure to ensure societal protection. Juveniles who are perceived as dangerous or persistent in t...

We extend the moral approbation model of ethical decision-making, and suggest that establishing moral intention is influenced by perceptions of the fairness/justice of the act and by feelings of guilt for performing the act. Issues of high perceived importance of an ethical issue (PIE) are proposed to have stronger links from perceptions of fairness to moral intentions, while issues low in PIE ...

This study investigated the relationships between organizational justice, organizational safety climate, job satisfaction, safety compliance and accident frequency. Ghanaian industrial workers participated in the study (N = 320). Safety climate and justice perceptions were assessed with Hayes, Parender, Smecko, et al.'s (1998) and Blader and Tyler's (2003) scales respectively. A median split wa...