Extant literature characterizes the ties between buyers and sellers in online goods marketplaces–such as EBay or Amazon–as "arm's length" relationships. In such relationships, parties are effectively strangers, and exchange goods under the assumption that they will likely never again meet in the marketplace. The rapid rise of online service marketplaces, however, warrants a thorough examination...

We describe the Federation Semantic Attribute Mapping System (F-SAMS), a web services based system that automatically collects, in a trustworthy manner, the semantic mappings of Identity Provider (IdP) assigned attributes into a federation agreed set of standard attributes. The collected knowledge may be used by federation service providers (SPs) to support the dynamic management of IdPs and th...

How reviews impact patient choice in health field is still unknown. Patients often worry about their diseases and are eager to find a high skill physician to cure their painful. Traditional hospitals often lack information about individual physician, and with the emergence of online health communities (OHCs), patients can get physician service information on the platform. This study researches ...

Describes the origin, development and evolution of Nebrask@ Online, a computer-based electronic information and communication service, created by the Nebraska Library Commission. The 1991 Nebraska Information Partnerships Conference led to new alliances involving the Library Commission and the creation of this online service. Describes experiences in operating an online service and options cons...

The service provider-customer relationship, although not perhaps considered a typical collaborative relationship, is clearly collaborative work. However, such work is constrained by the very (service) nature of the relationship. Customer-service provider interaction can be characterised as interaction at the boundaries of organisations, each of which is likely to have their own workflows and or...

Few studies have been carried out with the specific aim of looking at customer-to-customer (C2C) interaction, as opposed to the co-creation of the experience. There are C2C literature on empirical case studies and conceptual methods, but one approach is to identify and explore a wider range of C2C-driven services in terms of customers’ interaction. In this research we use the framework of agent...