Managers of service organizations seek to improve productivity without eroding service quality. We explore whether privately versus publicly disclosing relative performance feedback (RPF) about individual workers’ processing times can help achieve this goal. Using three years of patient encounter data from two emergency departments, one of which changed from privately to publicly disclosing RPF...

Motivation and dissatisfaction factors in the work of nurses were researched and identified in the health institutions of the city of Aracaju, with emphasis in the remuneration and working conditions. The sample comprised 10% of the nurses allotted in each health unit researched. It was found that remuneration is not the main motivation in work, but it is the second most mentioned dissatisfacti...

BACKGROUND Motivation is an individual's degree of willingness to exert and maintain an effort towards organizational goals. This study assessed motivational status and factors affecting it among health professionals in public hospitals of West Shoa Zone, Oromia Region. METHOD Facility based cross-sectional survey was employed. All health professionals who served at least for 6 months in Ambo...

the united states president’s emergency plan for aids relief (pepfar) emphasizes health systems strengthening as a cornerstone of programmatic success. health systems strengthening, among other things, includes effective capacity building for clinical care, administrative management and public health practice. avante zambéziais a district-level in-service training program for administrative sta...

Getting a grip on issues of administrative delegation is key to the performance public organizations. The oversight game models as conflict interest between an inspector and inspectee act in interests former. This study tests alternative solutions overcome ‘shirking’ game. Specifically, we test effect external incentives, implied by game-theoretical solution, against role intrinsic factors, nam...

BACKGROUND Financial incentives are widely used in performance-based financing (PBF) schemes, but their contribution to health workers' incomes and job motivation is poorly understood. Cambodia undertook health sector reform from the middle of 2009 and PBF was employed as a part of the reform process. OBJECTIVE This study examines job motivation for primary health workers (PHWs) under PBF ref...