Introduction There has been growing use of multiple pay incentives in British firms and workplaces over recent years. Nearly forty per cent of British workplaces used two or more incentive arrangements by the mid-2000s compared with just over twenty per cent two decades earlier (Pendleton et al 2009: 279). Most instances of multiple incentives combine individual with collective incentives. Rece...

Quality of Care as a Driver of Hospital Consolidation: A Look at Indiana Hospitals Over the past 20 years, the U.S. healthcare system has experienced a rapid increase in hospital consolidation in the form of systems and networks [1]. The Affordable Care Act (ACA) offers hospitals a new incentive to join a system or network. ACA links hospital reimbursement to quality of care provided, making sy...

The aim of the study was to examine differences in stress and recovery across gender and time (preseason and play-offs) in a sample of amateur basketball players of the Italian league (C division). Fifty amateur basketball players (33 men and 17 women) age 17-30 y (23.5 ± 9.19 y) participated in the study. Twenty-eight athletes (16 men and 12 women) completed the Recovery-Stress Questionnaire f...

background and objectives: patient satisfaction is a key feature of quality improvement in modern health care systems. the focus of patient satisfaction studies has been on inpatient satisfaction measurement. as such, valid and reliable instruments for assessment of outpatient satisfaction are lacking in the field. this study aimed to develop and validate a brief scale to facilitate assessing o...

We discuss the use of robust analysis of variance (ANOVA) techniques as applied to quality engineering. ANOVA is the cornerstone for uncovering the effects of design factors on performance. Our goal is to utilize methodologies that yield similar results to standard methods when the underlying assumptions are satisfied, but also are relatively unaffected by outliers (observations that are incons...

information asymmetry and conflicts of interest between management and shareholders lead to the phenomenon of moral hazard. moral hazard means that the managers may make some decisions (e.g. investment decisions) that do not meet the interests of shareholders. inefficient investment decisions include over or under-investment in firms’ labor and utilize the non-optimal number of human resources ...

Quality of service has emerged as an important issue in post-reform regulation of electricity distribution networks. Regulators have employed partial incentive schemes to promote cost saving, investment efficiency, and service quality. This paper presents a quality-incorporated benchmarking study of the electricity distribution utilities in the UK between 1991/92 and 1998/99. We calculate techn...