the purpose of this research is to explore the relationship between after sales service quality and customer satisfaction in informatics services corporation. based on available literature review and guidance of professors and expert people, after sales service elements were identified, which are contact, responsiveness, personnel efficiency, system/product efficiency, system availability, cust...

OBJECTIVES This study aimed to (1) measure the degree of patient satisfaction among the clinical and nonclinical dental services offered at specialty dental centers and (2) investigate the factors associated with the degree of overall satisfaction. MATERIALS AND METHODS Four hundred and ninety-seven participants from five dental centers were recruited for this study. Each participant complete...

BACKGROUND Patients' satisfaction with provided healthcare services is one of the factors to measure the overall quality of the delivered health care. Main objective of our study was to determine the common predictors associated with patients 'satisfaction in three Balkan countries. METHODS We conducted web based survey among population in Macedonia, Serbia and Bulgaria using paid campaign ov...

today more than ever customer orientation as the most important competitive advantage has gained an increasing importance. this paper aims to examine the relation between perceived value, perceived quality, customer satisfaction, and re-purchase intention in tehran department stores. this is a descriptive survey study. the statistical population of the research is composed of customers of the t...

the aim of this study was to examine the relationship of coaches’ servant leadership style with team efficacy and male athlete satisfaction in iran handball super league. the research method was descriptive-correlation conducted by standard questionnaires of servant leadership, team efficacy and athlete satisfaction. the population of this study consisted of male players of 12 handball super le...

the aim of the current study was to predict marital satisfaction from the magnitude of their forgiveness. the research design was correlational study and the same vein, to fulfill the stated goal 88 mothers of children with intellectual and developmental disabilities by means of accessible sampling procedure, and afrooz marital satisfaction (2011) as well as enright forgiveness inventory standa...

background and objectives: questionnaire-based survey is the most common way of assessing patient satisfaction. however, most relevant survey instruments have been developed in western countries, and valid and reliable context-specific survey tools in this area are lacking. to help filling this gap, in this study we have developed and validated the preliminary version of the novel brief inpatie...