Self-service Business Intelligence (SSBI) is an emerging topic for many companies. Casual users should be enabled to independently build their own analyses and reports. This accelerates and simplifies the decision-making processes. Although recent studies began to discuss parts of a self-service environment, none of these present a comprehensive architecture. Following a design science research...

The Web service paradigm allows applications to interact electronically with one another over the Internet. Standards and languages, such as BPEL and OWL-S provide a platform with which Web services can be integrated. Moreover, various AI planning techniques have also been adapted to integrate services. However, the autonomous and distributed nature of an integrated service presents unique chal...

excellence synergic index (esi) is a new method for the excellence measurement. this technique is a causal method. esi method was developed for studying the relations and interaction of excellence criteria and organizational pathology. by “esi”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem-solving an...