نتایج جستجو برای: servqual
تعداد نتایج: 1296 فیلتر نتایج به سال:
THE QUALITY OF PRENATAL CARE FROM PERSPECTIVE SERVICE RECIPIENTS USING SERVQUAL PATTERN DURING COVID-19 PANDEMIC IN SANANDAJ COMPREHENSIVE HEALTH CENTERS
Purpose: The purpose of this study is to evaluate service quality level in public libraries against Six Sigma quality level by combining SERVQUAL and Six Sigma techniques. Method: This is an applied study conducted as a survey. The population consists of all SANAEE public library members. Through simple random selection, 217 people are chosen. SERVQUAL questionnaire is used as research tool. Fi...
In an effort to identify the quality factors perceived to be most important in relation to the use of Web sites, a survey was undertaken. The questionnaire utilized was based on the SERVQUAL instrument that identifies five quality dimensions in service environments. The results indicate that the quality dimensions found applicable in the service sector are also applicable to Web sites. The item...
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