نتایج جستجو برای: servqual model

تعداد نتایج: 2105188  

Journal: :Journal on Big Data 2019

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Journal: :TEME 2019

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Journal: :Journal of Airline and Airport Management 2019

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Journal: :Jurnal Sistem dan Manajemen Industri 2019

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Journal: :PLOS ONE 2017

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Journal: :Jurnal Aplikasi Bisnis 2008

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Journal: :Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan 2021

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Journal: :Advances in economics, business and management research 2021

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Journal: :Revista de Ciências da Administração : RCA 2023

No ensino superior um parâmetro avaliado é a qualidade dos serviços. Uma ferramenta recorrentemente utilizada na avaliação de serviços no SERVQUAL. Este estudo visa identificar como SERVQUAL acionada para nas instituições acordo com as publicações do quinquênio 2014-2019 da biblioteca eletrônica SPELL, fim se satisfaz necessidades e possibilita obtenção dados confiáveis. Para tanto, buscou-se a...

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Journal: Addiction and Health 2014
Mohammad Reza Baneshi, Mohammad Reza Naqavi Nouzar Nakhaee, Raheleh Refaiee

Background: Treatment of drug addicts is one of the main strategies of drug control in Iran. Client satisfaction strongly influences the success of any treatment program. This study aimed to explore the difference between customer expectations and perceptions in drug addiction treatment centers of Kerman, Iran, using SERVQUAL model. Methods: Using a cross-sectional design 260 clients referring ...

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