The study uses content analysis to identify the sustainable attributes in 678 accommodation reviews from Finnish and Russian tourists published on Tripadvisor website examines sustainability perceptions of these tourist groups. servicescape framework was applied structuring indicating services. highlighted were more frequently physical rather than social factor. also reported environmental ofte...

Abstract This study explores the consistency between star ratings and sentiments expressed in online reviews how they relate to different components of customer experience. We combine deep learning applied natural language processing, machine artificial neural networks identify positive negative 20,954 posted on TripAdvisor about tourism attractions Venice impact their overall polarity ratings....