This paper investigates the structure and evolution of customer-supplier networks in Japan using a unique dataset that contains information on customer and supplier linkages for over 500,000 incorporated non-financial firms for the five years from 2008 to 2012. We find, first, that the number of customer links is unequal across firms: the customer link distribution has a power-law tail with an ...

After-sale service quality is a key to differentiating an online seller from numerous others and attracting returning customers. However, new customers cannot readily discern the quality of unfamiliar sellers. Sellers often try to reduce the information asymmetry and signal their quality by ensuring good website interface usability, considering that the website is the main point of contact with...

Context: Successful software systems attract a large number of customers from diverse domains. These systems continuously evolve to accommodate feature requests of such diverse customer-base. At some point during system evolution, accommodating the features requests of all the customers in a single product is extremely challenging because of the diversity of these features. Additionally, this a...

Information Architecture is an important part of web page design, which includes page layout, classification, navigation system and search system. Effective information architecture enables E-commerce website to attract more visitors and customers. For E-commerce websites navigating consumers successfully is the key to keep the sales records. The paper applied the information architecture theor...

IntroductIon The Internet has become a popular medium to disseminate information and a new platform to conduct electronic business (e-business) and electronic commerce (e-commerce). With the rapid growth of the WWW and the intensified competition among the businesses, effective web presence is critical to attract potential customers and retain current customer thus the success of the business. ...

Multi-tenancy is a relatively new software architecture principle, generally adopted when a software application is provided as a service (SaaS). Such new principle reduce considerably the application deployment and maintenance costs, as all customers(tenants) share the same instance of such application. However, to attract a significant number of tenants, the application has to be customizable...

This paper presents a new approach of useroriented design for transforming users’ perception into product elements design. An experimental study on mobile phones is conducted to examine how product form and product design parameters affect consumer’s perception of a product. The concept of Kansei Engineering is used to extract the experimental samples as a data base for neural networks (NNs) wi...

The coronavirus disease (COVID-19) has transformed conventional buying to online shopping habits. Despite the importance of customers’ future behaviour, insufficient studies have highlighted role habits on intention recommend. study investigated how Big Five Personality Traits (BFPT) influence habits, relationship between habit and recommend, as a mediator by applying convenience sampling metho...

This contribution concerns itself with the potential of Usage-Based Pricing policies for smart products. We develop an analytical model of a supplier of machines and a customer that allows us to compare UsageBased Pricing to a traditional scheme with fixed prices, and to determine optimal solutions for both parties. Based on these findings, we discuss the value of UsageBased Pricing on an opera...

Although multi-channel retailers can leverage on offline advantages for their online sales, it has been challenging for them to attract customers to make repeated online purchases. This can be attributed to the development of online trust which has long been cited as central for customers to continually make online purchases from retailers. Even though online trust has been extensively studied ...