Objective: This article demonstrates how Duke University Hospital has taken three widely diverse quality management initiatives and melded them into a comprehensive approach to achieve our strategic goals. Methods: The Balanced Scorecard (BSC) is a management system focused on developing a mission, strategic goals, and key metrics and linking these to specific operational initiatives. Six Sigma...

As the carrier of scientific research funding for various organizations, projects are main driving force development and progress national science technology. Performance evaluation these can stimulate vitality research, promote technological innovation. In order to establish improve performance system military projects, this paper studies indicators from four perspectives: resources, effect, i...

As their pace of change accelerates as a result of technological and environmental factors, organizations are faced with challenges in measuring performance. The Balanced Scorecard (BSC) enables managers to translate an organization’s strategic goals into both financial and non-financial performance measures (Kaplan & Norton, 2001). Since being initially proposed by Robert Kaplan and David Nort...

Background and Objectives: Outsourcing has been considered by hospital managers as a model to reduce the financial burden and modify the financial system. The external suppliers must be qualified for the services they ought to provide to the hospitals. The use of the Balance Scorecard and the Analysis of Hierarchical Process can help assessing suppliers' capability to solve exi...

This paper compares two quantitative approaches recommended for developing and supporting software process improvements, that is, the Goal-Question-Metric (GQM) technique and the Balanced Scorecard (BSc) framework. While both offer the opportunity to implement a quantitative analysis of software projects, they are often misinterpreted as either interchangeable or, on the contrary, mutually excl...

Business intelligence approaches are standard in private organisations. In public administrations, however, only first steps towards such intelligent managing support are undertaken. Deficits become apparent especially in the move of implementing new public management approaches, such as new accounting systems or an output-oriented management. While public administrations are often obliged to i...

E-business is far more about strategy than technology (Raisinghani & Schkade, 2001). An effective e-business strategy is concerned with e-business multidimensional characteristics associated with different levels, parties, elements, and growth pattern features (Bakry & Bakry, 2001). In the process, the strategy must incorporate the effects of the instant and global Internet communication mechan...