Business process reengineering has made revolutionary changes in the personal banking sector. It is the Technological Innovations that improved the service quality, responsiveness and business efficiency. This study focuses on different user profiles (Earning/Non Earning), their perception of risk and confidence in technological innovations in personal banking sector. Required data were collect...

Stress management can be defined as intervention planned to decrease the force of stressors in the administrative center. These can have a human being focus, aimed at raising an individual's ability to cope with stressors and the implementation of the CRM is essential to establish a better performance of the banking sector. Since managing stress and customer relationship management are becoming...

Banking sector openness may directly increase growth by improving the quality of financial services and increasing funds available, or indirectly by improving the efficiency of financial intermediaries, both of which may reduce the cost of financing, in turn, increase capital accumulation and economic growth. The objective of the paper is to empirically reinvestigate these direct and indirect l...

14 Federal Reserve Bank of Atlanta E C O N O M I C R E V I E W Third Quarter 1999 The banking sector’s problems were not quickly surmountable. Immediate government intervention helped shore up the system and began improving bank balance sheets, but past due loans remained at high levels and credit provision remained low. The continued poor performance of some banks compelled authorities to expa...

The study employs data envelopment analysis to a panel of commercial banks operating in Pakistan for a period 2001 – 2008 in order to measure the technical efficiency of banks. Technical efficiency is then broken down into pure technical and scale components. We divide banks into three categories for analytical purposes: state owned banks, domestic private banks and foreign owned banks. We find...

The pervasive implementation of Information Technologies paved the way to significant transformations in the retail banking sector, including organizational changes as well as a broader product range. The central theme that is discussed in this paper is the degree to which the unfolding of a technological trajectory provided incentives to agents for the creation of absorptive capacity and the s...