The progressions in information technology have changed the operational aspects of the banking sector significantly. Internet banking has been found to be an alternative channel for the traditional banking as it saves time, money and effort. The objective of this study is to identify the prominent factors that influence the public sector bank consumers in India to adopt internet banking service...

The article investigates the Swedish retail banks’ application of price bundling in order to attract new customers, students. This is done through a customer survey about students’ preferences concerning retail banking services, their price sensitiveness and banking behaviour. The conjoint analysis results showed that the students had relatively heterogeneous preferences, and four distinguishin...

Characteristic of every developing nation, Kenya has found itself at crossroads; defining the banking industry with the urge to provide banking services to majority of the unbanked populations. Mobile banking is a banking model that has been adopted by Kenyan Banks to reach out to unbanked populations. This paper is based on a case study conducted in Kenya on selected mobile banking products in...

Purpose: The purpose of this paper was to validate a model for using the entrepreneurial ecosystem in e-banking. Method: This study was a cross-sectional survey in terms of method and time of data collection. The statistical population included managers and experts of the country's electronic banking system. The sample size was 384 people and sampling was done by simple random method. Structur...

Time banking facilitates generalized reciprocity among neighbors by rewarding contributions in proportion to the time entailed in contributing. Contributions can be person-to-person services, such as driving another person to an appointment. They can also be co-productions, in which the provider and recipient jointly enact a service, such as giving/receiving a guitar lesson. Co-production is an...

In the retail banking context, convergence of technologies has given birth to different channels of distribution like Automatic Teller machines (ATM), internet banking, and mobile banking. This enables the customer to avail the banking services at any time and any where. These technological interfaces are known as self service technologies (SSTs). Customers availing banking services through the...

Today, businesses need to manage their customer experience to succeed. Therefore, they must first have a clear understanding of the meaning of the customer experience. Customer experience management is a process-focused strategy around the needs of each customer that seeks to find a win-win strategy for both parties. The banking industry that provides financial services to customers requires sp...

Due to the burgeoning development of electronic commerce (e-commerce),the broader applications of emerging service—Internet baking (e-banking) services have been introduced and provided by financial holding companies or banks at an accelerating rate in recent years since they can provide efficient, reliable, securable, and convenient financial services, such as online payment, deposit/loan, tra...

The shifting trend toward m-banking services has caused competition, as multiple banks compete to convince customers adopt services, and so must deliver excellent services. As a result, prioritize meeting client expectations providing high-quality compete. This study aims examine the factors influencing Muslim students’ intentions use mobile banking (m-banking) in Islamic (IB), conventional (CB...