Due to developments in information communication technologies (ICT), globalization, and increase competition, Information Systems / Information Technology (IS/IT) outsourcing has become a pressing need for many organizations across the world. The process involves service provider and service receiver organizations. A study has been undertaken to examine the issues associated with the process of...

Although offshore BPO has been a focus of considerable attention in popular press, there is a serious dearth of academic research on this area. This paper first establishes that offshore BPO functions in the same manner as osmosis. We then draw upon constructs and concepts in osmosis to develop theoretical understanding of the factors that drive the offshore BPO. Managerial and policy implicati...

A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation ...

ExEcutIvE Summary Traditionally, little attention has been paid by hospitals to the key issues in the health information systems (HIS) outsourcing decision-making process. This is important given that the HIS outsourcing can play a key role in assisting hospitals in achieving its business objectives. However, the decision-making process of HIS outsourcing in hospitals is under-studied, especial...

In the practice of business process outsourcing, firms face increasing challenges of losing control, knowledge misappropriation, information security and partners’ opportunism. Modularization strategy can reduce such risks and transaction costs. This research-in-progress paper introduces the concept of modularity of outsourced business process (MOBP). Drawing upon the institutional theory, we e...

Outsourcing has become a widely accepted option in strategic management which, as every business venture, bears chances and risks. Supplementing the popular area of research on the merits of outsourcing, this paper examines how stockholders rate the corporate sourcing decision with regard to the perceived risk they associate with this transaction. Using event study methodology and multivariate ...

Community-based software development is a promising model to help reduce the pressures such as development costs, human resources access, new market development, and building business competencies. But the big concern is how to ensure the quality of the outsourcing service. In this paper, a service quality evaluation method for community-based software outsourcing process has been proposed. A s...

To improve the quality of their customers' processes, outsourcing providers need to leverage various measures, including proven process-change methodologies, people skills, and technology. While the impact of process optimization and people skills on quality is generally clear to both BPO customers and providers, the impact of technology is often not fully understood and thus tends to be underu...