This research studied the effect of 15 variables on the consumers' overall satisfaction and repurchase intention in Internet shopping malls. As the value of loyal customers is incomparably high in Electronic Commerce, winning customers’ loyalty is vital to success of shopping malls. In this study, a customer is defined as one who has purchased goods or services at least once from Internet shopp...

The rapid development of Internet and e-commerce technologies has led to the exponential growth of online markets in the past decade. Given that these markets are sustained by a community of buyers and sellers, an increasing number of studies have examined online buyer-seller exchange relationships. Whereas most of the existing research is focused on mechanisms to facilitate buyer-seller intera...

The prosperity of online shopping has led e-commerce vendors to provide increasingly rich information, particularly for experience products, to enhance consumers‘ shopping experience and satisfaction. However, there is little awareness that consumers may not be able to process all the information available because of human beings‘ limited capacity to process information. Online shoppers could b...

Lack of consumer trust is a critical obstacle to the success of online retailing. Knowledge is one important factor influencing the level of trust. However, there is no consensus on the relationship between knowledge and trust. Some studies argued a negative relationship between knowledge and trust while the others argued positive. This study discussed the relationship among knowledge, trust in...

E-Commerce firms collect enormous amounts of information in their databases. Yet, only a fraction is used to improve business processes and decision-making, while many useful sources often remain underexplored. Therefore, we propose a new and interdisciplinary method to identify goals of consumers and develop an online shopping typology. We use k-means clustering and non-parametric analysis of ...

Cost-efficient processing and low working capital requirements are highly important for online retailers’ competitiveness and profitability. Therein, a sound understanding of transaction costs of respective payment instruments is extremely relevant when deciding which payment method to offer in ecommerce. Using a unique dataset with more than 14 million actual sales transactions from a leading ...

The difficulty Internet stores face in developing consumer trust is an ongoing impediment to the proliferation of Internet shopping. In order to develop consumer trust, many e-commerce strategies and Website features have been proposed in the IS discipline. Trust-assuring arguments are one proposed feature and refer to a statement or statements offering support for a claim made by an Internet s...

There is little information available to help small businesses exploit the internet. This study attempts to plug the research gap by examining the influences of strategic decisions made by top management on the adoption of critical success factors. Based on the research results, it proposes a strategic e-commerce management model to help small online retailers make a better-informed decision on...

The distant and impersonal nature of e-commerce (EC) and the unpredictability of the Internet infrastructure generate an implicit uncertainty around online transactions. Moreover, customer repeat purchasing is critical to the e-commerce vendor’s survival and success. However, few studies explain online repeat purchase from an uncertainty perspective. The purpose of this study is to propose a co...

Given Hong Kong’s special circumstances of small physical size, advanced infrastructure, and low shopping cost, a survey is designed under which supply-side problems in Internet business-to-consumer (B2C) e-commerce are indirectly revealed by responses on the demand side. Difficulties arising from the reluctance to answer questionnaires on the part of e-firms wary about trade and innovation sec...