This study aimed to identify and compare the different strategies used by males females in making complaints. Both genders adopt when In this qualitative study, content analysis method was adopted, based on Trosborg's Theory of Complaint, complaints messages posted 23 Twitter users were analyzed. The results showed that perform dissatisfaction more frequently than females. However, use blame st...

PURPOSE Health care institutions are required to routinely collect and address formal patient complaints. Despite the availability of this feedback, no published efforts explore such data to improve physician behavior. The authors sought to determine the usefulness of patient complaints by establishing meaningful categories and exploring their epidemiology. METHOD A register of formal, unsoli...

To solve customer complaints better for some telecommunication enterprises, a new method through combined rasterization of Geography Information System (GIS) is presented in this paper. By the combined rasterization of surface features and landforms, the historical customer complaints and the realtime state of network will be utilized to handle new complaints simultaneously. Also, an innovative...

OBJECTIVES It is assumed that classifying and aggregated reporting of patients' complaints by regulators helps to identify problem areas, to respond better to patients and increase public accountability. This pilot study addresses what a classification of complaints in a regulatory setting contributes to the various goals. METHODS A taxonomy with a clinical, management, and relationship domai...

Complaints to the NHS in England seem to be rising and reached almost 4000 every week of last year (2014-15), new data from the Health and Social Care Information Centre have shown. The annual report is a count of written complaints made by or on behalf of patients and received from 1 April 2014 to 31 March 2015. The centre’s statistics showed that 205 289 written complaints were made to the NH...