In today’s highly customer-oriented market, web-based approaches are the main enablers towards achieving a sufficient level of customer involvement during the design phase of new products. This research work, describes a novel software architecture that facilitates the ability to visualise and manipulate three-dimensional product design parameters under constraints. The manipulation is performe...

Soaring is a recreational activity and competitive sport where individuals fly un-powered aircrafts known as gliders. Soaring place selection process depends on a number of factors, resulting in a complex decision-making task. In this paper, we propose the use of the dmFSQL language for fuzzy queries as one of the techniques of Data Mining, which can be used to solve the problem of offering the...

As digitization makes customer migration easier and more attractive, managing customer recovery becomes increasingly important for organizations. In this context, the challenge is to avoid two error types that can occur with customer relation recovery. First, mistakenly investing in customer relations that are active (“alive”), and, second, mistakenly not investing in migrated customer relation...

price fairness and price satisfaction is one the most important fields in pricing and also in customer satisfaction. in this research, first the dimensions of price fairness, price satisfaction, customer satisfaction, and customer loyalty are extracted from marketing literature, then five hypotheses are developed. in proposed model, price fairness has direct impact on price satisfaction, custom...

in today’s highly competitive manufacturing environment, an effective supplier selection process is very important for the success of any business organization. selection of the best supplier is always a difficult task for the purchasing manager. suppliers have varied strengths and weaknesses which require careful assessment by the purchasing manager before selecting and ranking them. any suppl...

Recently, a Ph.D-study started regarding pharmacy, organization and management (APOM) in the Netherlands. The APOM-project deals with the structuring and steering of pharmacy organization. This article describes the theoretical background of a pilot study and the empirical results in a small sample (n=24). No generalization to the population of pharmacies in the Netherlands is possible. Three m...

This paper investigates transport services pricing problems faced by intermodal freight transport operators with fixed transport capacities in an intermodal freight transport network. We first present an optimal intermodal freight transport planning model to minimize the total transport cost. This model captures modality change phenomena, due time requirements, and the possibility to subcontrac...

Nowadays, customers spend much time and effort in finding the best suitable goods since more and more information is placed online. To save their time and effort in searching the goods they want, a customized recommender system is required. In this paper we present an improved neighbor selection algorithm that exploits a graph approach. The graph approach allows us to exploit the transitivity o...

It is a global trend nowadays for manufacturing and service firms to create and increase customer value either during initial design of a product/service or by modifying their existing products/service. When a product already exists, customer value can be increased by adding new qualities/features to a traditional product that would add much needed services while keeping price competitive. Qual...

We consider a revenue management problem wherein the seller is endowed with a single type resource with a finite capacity and the resource can be repeatedly used to serve customers. There are multiple classes of customers arriving according to a multi-class Poisson process. Each customer, upon arrival, submits a service request that specifies his service start time and end time. Our model allow...