In this paper, we explore how a firm’s reputation affects both the reaction of the market to that firm’s product defects, as well as the firm’s learning response. In contrast to a variety of arguments set out by information economists and market sociologists claiming that reputation serves as an organizational asset, we explore the possibility that reputation can be an organizational liability....

Reputation systems in mobile ad-hoc networks can be tricked by the spreading of false reputation ratings, be it false accusations or false praise. Simple solutions such as exclusively relying on one’s own direct observations have drawbacks, as they do not make use of all the information available. We propose a fully distributed reputation system that can cope with false disseminated information...

In the Service Web, customers’ feedback constitutes a substantial component of Web Service reputation and trustworthiness, which in turn impacts the service uptake by consumers in the future. This paper presents an approach to assess and predict reputation in service-oriented environments. For assessing a Web Service reputation, we define reputation key metrics to aggregate the feedback of diff...

In the field of service computing, reputation of a Web service is usually calculated using feedback ratings provided by service users. However, the existing malicious ratings and different preferences of different service users often lead to a bias towards positive or negative ratings. In this paper, we propose a novel reputation computation approach for accurately measuring the reputation of W...